Refunds and Returns Policy
Effective Date: July 10, 2024
1. Returns Policy
We want you to be completely satisfied with your purchase from itproeyewear.com, operated by Kidapril LTD (“we,” “us,” or “our”). If for any reason you are not satisfied, we offer a straightforward returns and refunds policy to ensure your peace of mind.
2. Eligibility for Returns
- You may return any physical product purchased from our website within 30 days from the date of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
3. Initiation of Returns
To initiate a return, please follow these steps:
- Contact our customer support team at kidapril1@gmail.com to notify us of your intention to return the product.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
4. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Inspection and Refund
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be processed to your original method of payment within [number] business days. The timing of the refund may vary depending on your bank or credit card issuer.
6. Exceptions
- Only regular priced items may be refunded. Sale items are non-refundable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error, may not be eligible for a refund.
7. Contact Information
If you have any questions about our returns and refunds policy, please contact us at:
Kidapril LTD
8743 SW Hamlet St.
Tigard, OR 97224
Email: kidapril1@gmail.com
Thank you for shopping at itproeyewear.com.